Remote Support

Spring Media are proud to be offer a remote support tool so that if you are ever having issues with setting up your email account publishing to web. Our support technicians have the ability to remotely access you PC/Mac only with a consent code from you which will be asked for before we take over your computer.

 

Please follow the instruction from our support technicians and click on the link associated with your device below.

Windows

Mac

Our remote technology utilises the following key features

 

Encryption

 

TeamViewer includes full encryption, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today’s standards.

 

The key exchange also guarantees a full client-to-client data protection. This means that even our routing servers will not be able to read the data stream.

 

Access Protection

 

In addition to the PartnerID TeamViewer generates a session password that changes with every software start to provide additional security against unauthorized access to a remote system.
Security relevant functions like file transfer require additional, manual confirmation of the remote partner.
Also it is not possible to invisibly control a computer. For data protection reasons the person sitting on the remote computer has to be able to detect when someone is accessing the machine.

 

Security is one of our main concerns so there is no need to worry about your systems being compromised.
All of our technicians are Microsoft Certified Professionals and have years of experience in diagnosing troublesome issues. You are in safe hands!